Delivery and Returns Policy

Delivery and Returns

At Healed Skin and Candle Co, we’re dedicated to ensuring your experience is as soothing and stress-free as the products we create. Whether you're lighting one of our calming lotion candles or nourishing your skin with our plant-based skincare, we want you to feel supported from checkout to delivery—and beyond.

📦 Delivery Information

Processing Time:
Orders are typically processed and shipped within 72 hours of purchase (excluding weekends and public holidays). Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Shipping Options:

• Standard Shipping (2–8 business days) 
  
  

• Express Shipping (1–3 business days) – Available at checkout for an additional fee
  
  

Please note: If you order multiple items, they may be shipped separately to ensure the fastest delivery based on stock availability.

🛠 Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us right away. We’ll work with you to resolve the issue as quickly as possible.

💳 Refund & Return Policy

Healed Skin and Candle Co does not offer refunds for retail or wholesale purchases. All sales are considered final.

Due to the nature of our skincare and personal-care products, we are unable to accept returns or exchanges once an order has been shipped or delivered.

However, if your order arrives damaged, defective, or incomplete, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.

Wholesale orders are also final sale and non-refundable. Customers placing wholesale orders are responsible for reviewing their order details, quantities, and product selections before completing their purchase.

📬 Get in Touch

To initiate a return or ask questions about your delivery, email us at hello@healedskinandcandleco.com
Our customer care team is here to help guide your self-care journey—every step of the way.